Your service visit, clearly explained.

What your visit includes

One scheduled visit to the agreed property, including assessment and up to 45 minutes on site for inspection, minor adjustment, cleaning or lubrication where safe and practical.

Additional work and parts

Replacement parts, glass, specialist access, major repairs and additional labour are excluded. Where further work is needed, GI supplies a separate quotation detailing the scope, materials, labour and price for your approval.

Your full R850 project credit

If you appoint GI for the project arising from this visit, the full R850 paid visit fee is credited once against that project. The credit is itemised on the project quotation and cannot also be refunded or used on an unrelated project.

Cancellation and refunds

If GI cannot fulfil your booking, choose a mutually agreed new appointment or a full R850 refund. You may also cancel before the visit starts for a full refund. GI aims to initiate approved refunds within two business days; provider and bank processing times apply. After a completed visit, the fee pays for the visit and service provided, subject to your statutory rights.

Price and appointment

The R850 is the total visit price, including any applicable VAT. Service area and appointment must be confirmed before payment. No additional charge is incurred without your approval. A successful repair is not guaranteed by the visit alone.

Before you pay

Check the client details, full service address, visit scope, total and offered appointment on your personalised quotation. Ask GI to correct any errors before accepting. Payment is 100% of the visit fee after availability is confirmed. A form submission alone does not confirm a visit. Warranty claims and unsafe or specialist jobs require review before any fee applies.

Project credit example

If your accepted project quotation is R5,000, your R850 paid visit fee appears as a separate credit, leaving R4,150 for that project. A visit that has been refunded cannot also earn a project credit. GI prices the project scope before applying this credit.

How to cancel or request a refund

Use the cancel/refund button on your private quotation page, email Sales@glazinginnov.co.za with your quotation reference, or call +27 82 074 3272. GI records the request and confirms when the refund has actually been processed. For a GI cancellation, GI absorbs refund processing costs. Where the provider cannot refund to the original payment method, GI will agree a secure, verified alternative with you. Do not send banking information through the public enquiry form.

A refund request does not mean funds have already arrived. GI aims to initiate approved refunds within two business days; provider and bank settlement times apply. Your statutory consumer rights are unaffected.

Who you are booking

Glazing Innovations (Pty) Ltd · Registration 2024/552896/07
Unit 13, 5 Fountain Road, Eastleigh, Edenvale, Gauteng
Sales@glazinginnov.co.za · +27 82 074 3272